Thursday, August 23, 2012

Sweat that small stuff

A small sized bakery store - and a lesson in living
There is a small bakery in RR Nagar of Bangalore. He makes the most delicious palya-buns.

It is evening. There is a slight drizzle. The weather is just right for hot palya-buns and tea. What do you say? My sister and I nod together in total agreement and step over shallow puddles to the bakery.
Two palya buns, we say.
A speeding car screeches to a halt right behind us. A perfumed young lady, with a swaying handbag rushes to the bakery ... 7 palya buns and 200g benne-biscuit she says ... tapping on the glass counter impatiently.
She is in a hurry.
We are annoyed. But we don't mind waiting. This is a big order for the bakery.
The man picks up a paper bag.
Bega...Quickly ... the lady drums on the glass counter ... 7 palya buns and 200g benne-biscuit she repeats.
The man gently places two palya buns into the paper bag. Seals it with scotch-tape. And hands it over to us.
The lady is seeing red. Are you mad? She asks. Pack my order first.
We give him a hundred rupee note. The man ignores her completely. And counts out our change.
The lady swirls and walks away in disgust.
When he hands the change we tell him, the lady walked away in a huff. you lost a big order. We would have waited. We are in no hurry.

The man says: This is my bakery. You come first. I serve you first. I lose an order. No worry. I lose my dharma... I worry!
Madam, he explains. Your order for 2 buns is as important for you as her order of 7 buns is for her. For me all customers are important. She came after you. She must wait her turn.
Wah! What amazing business ethics.
And what amazing spirituality in business.

I suppose it is this accuracy to doing things the right-way, that makes his bakery products so tasty too.


  1. The very first line of Gita that says it all..."Kshethre Kshethre Dharmam Kuru"...
    This man is practising living the "Gita"...I thought...
    very inspiring

    Dee Gee

  2. went for a palya bun - came back enlightened ! :) nice


Hey, thanks for stopping by. Do tell me what you think.